ShopPilot
Operations for service businesses.
ShopPilot is the operations system service businesses run on day to day — scheduling, dispatch, customer records, and execution tracking in one place. Operations-first, not CRM-first.
Operational workflows.
The work ShopPilot is being built to support, in concrete terms.
- 01
Scheduling and rebooking
Build the day from customer commitments, capacity, and route logic. Adjust on the fly without losing state.
- 02
Dispatch coordination
Assign work to technicians, manage handoffs, and track in-progress jobs across the day.
- 03
Customer records
Durable customer history across visits, equipment, communication, and billing.
- 04
Day-to-day execution
Job status, real-time updates, and end-of-day reconciliation in one operating surface.
- 05
Operator visibility
A single view across schedule, jobs, customers, and exceptions — without dashboard sprawl.
How it's built.
Operations-first
Built around how service work actually happens, not around customer-relationship abstractions.
Schedule reality
The schedule reflects what is actually happening, not what someone hoped would happen.
Visible, not hidden
Operators can see the full state of the day without digging.
Product preview.
ShopPilot is in active development. Product screens are not yet public.
How ShopPilot fits.
ShopPilot is the operating surface most service businesses spend the day in. It works with RoutePilot for routing and field execution, PulsePilot for customer conversation, and WorkforceForge for repeatable back-office work — coordinated under shared operational conventions.
Discuss ShopPilot.
Design-partner conversations, integration questions, and operational inquiries are welcome.