Privacy Policy

This Privacy Policy explains how Carroll Groomes Holding LLC (“CGH,” “we,” “us,” or “our”) collects, uses, and protects information across carrollgroomesholding.com and the products we operate. By using our site, you agree to the practices described here.

Who we are

Carroll Groomes Holding is an independent, operator-led company based in Central Florida that builds operational software for service businesses. We develop and operate the following products:

• WorkforceForge — workforce platform.
• ShopPilot — service business operations.
• RoutePilot — routing & field execution.
• PulsePilot — customer conversation & intake.
• ServiceLead — local lead infrastructure.

Where a product collects and processes personal data as part of delivering its service, that processing is governed by this policy together with any product-specific terms provided to that product’s customers. Our products are early-stage and evolving; this policy describes our current practices.

Information we collect

When you contact us or use our sites, we may collect:

• Your name and the name of your business or organization
• Contact details such as email address and phone number
• The contents of any message or inquiry you send us
• Standard technical information such as IP address, browser type, and pages visited

Our marketing site uses privacy-preserving, cookieless analytics and does not use tracking cookies to build advertising profiles.

How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Route your inquiry to the right part of our team
• Operate, maintain, and improve our website and products
• Comply with legal obligations and protect against fraud or abuse

SMS and messaging consent

Submitting a contact form or general inquiry does not enroll you in any SMS marketing program, and no SMS marketing consent is implied. Our customer-conversation tooling operates only on opted-in contacts that our customers manage under their own consent and compliance obligations.

How we share information

We do not sell your personal information. We may share information with service providers (such as hosting, analytics, payment processing, and customer-relationship tools) who process data on our behalf under appropriate confidentiality obligations, and when required by law. We do not share your information with third parties for their own marketing.

Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with our legal obligations, and to maintain operational and audit records. You may request deletion of your records by contacting us.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To exercise any of these rights, contact us using the details below and we will respond as required by applicable law.

Children’s privacy

Our site and products are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page.

Contact us

For privacy questions or requests, email us at russ@carrollgroomesholding.com, or use the contact page. Carroll Groomes Holding LLC is based in Central Florida, United States.